At Biopolymers, we are committed to delivering high-quality biodegradable and compostable plastics efficiently and reliably. Our shipping policy is designed to ensure a smooth and transparent process, from order placement to delivery. Please review the details below to understand how we handle shipping for your orders.

Order Processing

  1. Order Confirmation: Once your order is placed, you will receive an order confirmation email with details of your purchase and estimated shipping times.
  2. Processing Time: Orders are typically processed within 1-3 business days. Processing time may vary based on product availability and order volume. You will be notified if there are any delays.
  3. Shipping Time: Shipping times depend on your location and the shipping method chosen. Estimated delivery times are provided during checkout and can range from 3-7 business days for standard shipping. Expedited shipping options may be available at an additional cost.

Shipping Methods

  1. Standard Shipping: This is our default shipping method, and delivery times are typically within 3-7 business days.
  2. Expedited Shipping: For faster delivery, we offer expedited shipping options. The estimated delivery time for expedited shipping will be provided at checkout, and additional charges may apply.
  3. International Shipping: We currently offer international shipping to select countries. Shipping times and costs for international orders vary based on destination and customs processing. Please contact our customer service team for more information on international shipping options.

Shipping Costs

  1. Domestic Shipping: Shipping costs for domestic orders are calculated based on the weight of the products and the shipping method selected. Shipping costs will be displayed at checkout before you finalize your purchase.
  2. International Shipping: International shipping costs are calculated based on the destination, weight of the products, and shipping method. Any customs duties, taxes, or import fees are the responsibility of the customer and are not included in the shipping cost.

Order Tracking

  1. Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
  2. Tracking Issues: If you encounter any issues with tracking or need assistance with your shipment, please contact our customer service team for support.

Delivery

  1. Delivery Address: Please ensure that the delivery address provided is accurate and complete. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.
  2. Delivery Issues: In the event of delivery issues such as damaged or missing items, please contact our customer service team within 7 days of receiving your order. We will work to resolve the issue promptly.
  3. Signature Requirement: Some orders may require a signature upon delivery. If a signature is required, the shipping carrier will provide instructions on how to arrange for delivery or pickup.

Contact Us

For any questions or concerns regarding our shipping policy, or if you need assistance with your order, please reach out to our customer service team:

We are committed to ensuring a positive experience for all our customers and are here to assist with any shipping-related inquiries. Thank you for choosing Biopolymers and supporting our mission to provide sustainable solutions with biodegradable and compostable plastics.