At Biopolymers, we are dedicated to offering high-quality biodegradable and compostable plastics designed to support a sustainable future. To ensure our customers have a smooth and satisfying experience with our products, we have established a comprehensive return policy. This policy outlines the conditions under which returns are accepted, the process to follow, and the steps we take to handle your return efficiently.

Return Eligibility

  1. Condition of Products: Returns are accepted for products that are unused, unopened, and in their original packaging. Products showing signs of use, damage, or tampering are not eligible for return.
  2. Return Timeframe: To qualify for a return, requests must be made within 30 days of the delivery date. After this period, returns will not be accepted.
  3. Proof of Purchase: A valid receipt or proof of purchase is required to process any returns. This helps us verify the original transaction and facilitate the return process.
  4. Reason for Return: Returns are accepted for the following reasons:
  • Incorrect or damaged items received.
  • Products not meeting the description or specifications provided at the time of purchase.
  • Quality issues that affect the performance of the product.

Return Process

  1. Contact Us: To initiate a return, please contact our customer service team at info@biopolymers.in / +91 7000245867. Provide your order number, the reason for the return, and any relevant details about the product.
  2. Return Authorization: Once your request is reviewed, we will issue a Return Authorization Number (RAN). Please include this number with the returned product.
  3. Packaging: Pack the product securely in its original packaging to prevent damage during transit. Include all original parts, manuals, and accessories.
  4. Shipping: Return the product to the address provided by our customer service team. Shipping costs for returns are the responsibility of the customer unless the return is due to a company error or defective product.
  5. Inspection and Processing: Upon receiving the returned product, our team will inspect it to ensure it meets the return eligibility criteria. We will then process the return and issue a refund or replacement as requested.

Refunds and Replacements

  1. Refunds: Refunds will be issued to the original payment method once the returned product is inspected and approved. Please allow 7-10 business days for the refund to be processed and reflected in your account.
  2. Replacements: If you prefer a replacement, we will ship a new product to you once the returned item is received and inspected. Any additional shipping charges for the replacement will be communicated to you beforehand.

Exceptions

  • Custom Orders: Custom or personalized products are not eligible for return unless defective or incorrect.
  • Non-Returnable Items: Some items, such as clearance or promotional products, may be marked as non-returnable. These items are final sale.

Contact Us

For any questions or assistance regarding our return policy, please contact our customer service team:

We value your satisfaction and are committed to addressing any concerns promptly. Thank you for choosing Biopolymers and for supporting our mission to promote sustainability with biodegradable and compostable plastics.