At Biopolymers, we strive to provide high-quality biodegradable and compostable plastics that meet our customers’ needs and environmental goals. We understand that there may be instances where a refund is necessary. Our refund policy is designed to ensure a fair and efficient process for our valued customers. Please review the details below to understand how refunds are handled.

Eligibility for Refunds

  1. Product Condition: To be eligible for a refund, the product must be unused, unopened, and in its original packaging. Products that have been used, damaged, or altered are not eligible for a refund.
  2. Return Timeframe: Refund requests must be made within 30 days of the delivery date. Requests made after this period will not be eligible for a refund.
  3. Proof of Purchase: A valid receipt or proof of purchase is required to process a refund. This ensures we can verify the original transaction and address your request accurately.
  4. Reasons for Refund: Refunds are considered for the following reasons:
  • Incorrect or defective items received.
  • Products that do not match the description or specifications provided at the time of purchase.
  • Quality issues affecting the product’s performance.

Refund Process

  1. Initiate a Refund Request: To start the refund process, contact our customer service team at info@biopolymers.in / +91 7000245867. Provide your order number, the reason for the refund, and any relevant details about the product.
  2. Return Authorization: Our customer service team will review your request and issue a Return Authorization Number (RAN) if the refund is approved. This number should be included with the returned product.
  3. Return of Products: Return the product to the address provided by our customer service team. Ensure the product is packed securely in its original packaging to prevent damage during transit. The cost of return shipping is the responsibility of the customer unless the refund is due to a company error or defective product.
  4. Product Inspection: Upon receipt of the returned product, our team will inspect it to confirm that it meets the refund eligibility criteria. This inspection ensures that the product is in the condition required for a refund.
  5. Processing the Refund: Once the returned product is inspected and approved, we will process your refund. The refund will be issued to the original payment method used for the purchase.

Refund Timeline

  • Processing Time: Refunds will be processed within 7-10 business days after the returned product is inspected and approved. The time it takes for the refund to appear in your account may vary depending on your payment method and bank processing times.

Exceptions

  • Custom Orders: Custom or personalized products are not eligible for a refund unless they are defective or incorrect.
  • Non-Refundable Items: Some items, such as clearance or promotional products, may be marked as non-refundable. These items are final sale.

Contact Us

For any questions or assistance regarding our refund policy, please reach out to our customer service team:

We are committed to your satisfaction and are here to help with any issues or concerns you may have. Thank you for choosing Biopolymers and supporting our efforts to provide sustainable solutions with biodegradable and compostable plastics.